Refund Policy – Cherry-LosAngeles.com

1. Returns Eligibility
We accept returns within 30 days of delivery for most unused, unworn items in original condition with tags attached. Final sale items are not eligible for returns.

2. How to Initiate a Return

  1. Log in to your account dashboard
  2. Select “Request Return” for your order
  3. Complete the return request form
  4. Print your prepaid return label

3. Return Conditions

  • Items must be free of stains, odors, or damage
  • Original packaging and tags must be included
  • Shoes must be tried on clean surfaces only
  • Swimwear and intimates must have hygiene seals intact

4. Refund Processing

  • Allow 3-5 business days for return processing after we receive your package
  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable (except for defective items)

5. Exchanges
We currently offer refunds only. For size exchanges:

  1. Return your original purchase
  2. Place a new order for the desired size

6. Damaged or Defective Items
Contact us within 7 days of delivery with:

  • Order number
  • Photos of the defect/damage
  • Description of the issue

7. International Returns

  • Customers are responsible for return shipping costs
  • Original shipping fees cannot be refunded
  • Customs/duties are non-refundable

8. Store Credit Option
Instead of a refund, you may request:

  • Digital gift card with +10% bonus value
  • No expiration date
  • Can be combined with promotions

9. Return Shipping

  • US returns: Free with prepaid label
  • International returns: Customer pays return shipping
  • We recommend insured, trackable shipping methods

10. Final Sale Items
The following cannot be returned:

  • Clearance/sale items marked “Final Sale”
  • Customized/personalized products
  • Gift cards
  • Bundles purchased at discount

11. Late or Missing Refunds
If you haven’t received your refund:

  1. Check your bank account first
  2. Contact your credit card company
  3. Then contact us through our support portal

12. Return Exceptions
We reserve the right to refuse returns that don’t meet our policy requirements. In such cases, items may be sent back to the customer.